Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse and challenging position. The overall goal is to ensure that all support calls are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
- Minimum of 2 Years’ experience in an IT Support Role
- You need to be flexible as some cover at alternative sites will be required (driving license preferential)
- You need to be proactive, efficient and able to work independently
- Ability to communicate technical information to non-technical audiences
- Strong sense of customer service
- Good organizational skills
- Excellent Verbal and Written Communication Skills
- Ability to multitask
- Team focused
We offer you a full time contract and an attractive salary package which includes: meal vouchers, group insurance, hospitalization insurance, reimbursed public transport and others.
The right choice for your business
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987.
Today, Stefanini is a full service global provider of offshore, onshore and nearshore outsourcing, IT consulting, systems integration and application and strategic staffing services to national and multi-national enterprises around the world. We have close to 22,000 employees in 35 countries in the Americas, Europe, Africa, Australia and Asia. Our clients represent a broad spectrum of markets and industries, including financial and banking services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities.
To exceed the expectations of our customers, employees and shareholders through technology solutions and innovation.
To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers.
Interested to join our team? Please send your cv to firstname.lastname@example.org.